Stockroom Support
All systems operational
support.stockroom.solutions

Before you file: check Help & how-to. Most "how do I" questions are answered there, including stocktakes, purchase orders and Xero matching.

01 · Who you are
The address you sign in with — it tells us which account you're on.
For impact 4 and 5 only.
As it appears at the top of your sidebar. If you work across a few, name the one that was open when it went wrong.
02 · Where in Stockroom
Which part were you using?
What happened?
When did it start?
Who else is affected?
03 · Show us — the fastest way to get it fixed

Capture it while it's on screen — you won't need to describe it as carefully afterwards.

04 · In your words
Optional — add any detail you couldn't capture in a screenshot.
05 · Impact on business operations

Pick the line that matches today. This is what sets the priority in the queue.

Draft saved automatically

We've got it.

A copy is on its way to your inbox. Reply to that email any time to add detail — it lands straight on the ticket.

SR-XXXXXXXX
  1. 1 Automated checks run immediately — browser, account, and area are all logged.
  2. 2 Triage happens at 9 am and 2 pm each business day.
  3. 3 You'll hear back by email with an update or a fix.